We encourage good communication between parents and school. On rare occasions, we may disagree with each other. Often this can be as a result of miscommunication on either or both sides. When you feel something isn't right, we urge you to talk to us so that we can try and resolve this. We hope that you never have to make a complaint, but if you do, please follow the information below so that it can be resolved.

Our aim is always to resolve any issues or concerns that parents or carers may have as quickly and efficiently as possible. In order for us to do so, and to safeguard the wellbeing of our staff, it is important that parents and carers comply with the following standards when contacting the school.

It is recognised that the vast majority of parents already comply with these standards, and we thank you for your continuous support.

The majority of issues can usually be resolved informally through a chat with the class teacher, but if not, there are further steps you can take through the Escalation Process.

1. Class Teacher 

Your child’s class teacher spends the most time with them and knows them best. They are the person you should always speak to first if you have concerns about:

• Progress
• Curriculum
• Transition between year groups
• Behaviour
• Friendships 
• Any situation that has happened in class or the playground that you or your child are unhappy about.

After raising your concern with the Class Teacher, please give them a reasonable amount of time to investigate and implement any changes before escalating further. 

Please call the school office, on 02380 774814

2. Assistant Headteacher 

If you are unhappy with the outcome of your conversation, you can escalate the matter to one of our Assistant Headteachers: Mrs C Phillips, Mrs M Loftus and Miss E Ervine. Please call the office on 02380 774814 to book an appointment. 

 3. Formal Complaint 

If you feel that the final response from the Assistant Headteacher is unsatisfactory, you can submit a formal complaint to us. The complaint form is accessible through this link: Complaints Form

Complaints Procedures Policy

Please note that if you submit a complaint without going through steps 1-3 first, your complaint will be rejected.

Why can't I just speak to the Headteacher?

From experience, we know the vast majority of issues are easily dealt with by the class teacher, since your child will spend the majority of their time at school with them. They should always be your first point of contact if you have any concerns about your child.